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Return & Refund Policy

Return & Refund Policy

iPetUp Refund & Returns Policy

Return Window: Customers may request returns within 45 days of product delivery. Returns must include the original packaging.

Item Eligibility: All items are eligible for return, provided they are in their original packaging.

Refund Process: We offer a 100% refund on returned items, processed within a maximum of 14 days.

Shipping Costs: For orders over $50, return shipping is free. For orders under $50, a $5 shipping fee applies.

Damaged or Incorrect Items: For any issues with damaged or incorrect items, please contact us directly via WhatsApp or phone for immediate assistance.